123 Smart Pro Privacy Policy
Privacy Policy
- Our Commitment to Privacy
- Who We Are
- Data We Collect and How We Use It
- Third-Party Vendors
- How to Access or Control Your Data
- Data Security
- Changes to this Privacy Policy
- Contact 123 Smart Pro
Document Last Updated: 29 May 2020.
This Policy applies to all of 123 Smart Pro websites, products and services, and any point of contact you might have with 123 Smart Pro.
We define the following as our “Online Services“:
- The 123 Smart Pro websites (www.123SmartPro.com)
- 123 Smart Pro App
We define the following as our “Licensed Products“:
- 123 Smart Pro Portal
- 123 Smart Pro App
This document is a sister-document to our EULA Terms of Service. Please make sure you read both carefully before accessing or using a 123 Smart Pro Online Service or Licensed Product.
Our Commitment to Privacy
We have made a commitment to be good citizens. We consider protecting and respecting your personal information as an essential part of that responsibility.
This Privacy Policy describes the what, how, and whys of collecting your information. To make it easy to find, we make it available on our homepage and at every point where we request personally identifiable information.
In this Privacy Policy, we sometimes refer to “you”. “You” may be a visitor to one of our websites, a user of one or more of our Online Services, or a purchaser of our Licensed Products. We will do our best to clarify who we are referring to at various points in the policy.
This Privacy Policy also describes your choices regarding how your data is used, and how you can access, update, or delete this information.
We only collect the minimum amount of personal information necessary to fulfil the purpose of your interaction with us; we keep it only for as long as we have valid reasons to keep it; we never sell or rent it to third parties, and we only use it as this Privacy Policy describes.
Our business model is a very traditional one: we provide products and services, and customers pay us for them. In other words, you are the customer, NOT the product.
Who We Are
123 Smart Pro is a small new organisation. We aim for longevity over growth. We believe in forming long-term relationships with our customers, our employees, and our communities. It all starts with trust.
Our 123 Smart Pro LLC is registered at 114 Edaville Court, Warwick, RI, 02886, USA.
Data We Collect and How We Use It
Below is a complete description of the data we collect, and what we do with the data. Every piece of information collected is done with a specific purpose, such as to provide our Services to you and to fulfil our legal obligations. If it is not listed here or in our Terms and Conditions, we don’t do it.
We call data that identifies — or that could reasonably be used to identify — you as an individual as “Personal Data.”
This data includes:
- Customer Contact details, such as name, email address, postal address
- Service Contractor Information, such as name, email address, postal address
- Job details, such as what jobs need to be completed, when it was completed, satisfactorily completed
- Financial data relating to a job such as an estimate, internal costs and invoices
- Other personal data, such as IP address, or your image and voice if you participate in a recorded meeting or event with us.
You can find detailed information on how we keep your data safe in our Privacy Policy.
Transaction and Billing Information
When purchasing directly from 123 Smart Pro we collect data from you in order to complete the transaction and provide you access to our Service. To make it as secure as possible, your credit card information (including number, expiration date and CVC security code) is sent securely to our payment processor, Card Connect (FiServ), directly from your browser. The processor validates it and sends us a validation code we can use to finish the purchase.
We never have access to, or store, your full credit card information.
The payment processor code we use also sets a cookie in your browser, to remember your info for future purchases. You can delete or block that cookie if you wish; our website will continue to work.
We require you to enter your billing information. This data, as well as the last four digits of your credit card which is sent to us by our payment processor, is stored in our 123 Smart Pro transaction database in order to maintain our financial records. This information appears on your invoice, which can be accessed by anyone who has been sent the URL link to your invoice. We make the invoice links purposefully long and hard to guess for added security, and we prevent search engines from indexing them.
We automatically email the public invoice link following the purchase to the email address(es) you have provided.
The history of changes to the billing contact information on the invoice made by you or our team is logged and stored in our 123 Smart Pro web application.
The data we collect in 123 Smart Pro including Personal Data, is not shared with third parties, except for the purposes of determining the validity of a payment. In this case we may share the name and email address associated with the purchase with the credit card holder, your company’s accounting department, or with our payment processor when responding to a chargeback.
We only send emails to the email addresses we collect in 123 Smart Pro to communicate account activity such as purchase confirmation and subscription status (renewal, cancellation, etc.).
Personal Data for Online Services
User Account Information
For our Online 123 Smart Pro platform that has the concept of a “User Account”, we store your name, email address, and if you upload it, a photo to use as your avatar.
We use this information to identify you as a user of the Online Service.
Cookies
For the Online Services where you have a separate User Account, we may use cookies to identify whether you have logged in. Therefore, your browser must be enabled to accept cookies from our Online Service’s domain for you to use it.
Passwords
We store passwords only for Online Services with separate 123 Smart Pro “User Accounts.” We never store these passwords in the clear. No-one can see them. We save them in our database using best-practice cryptographic hashing.
It is your sole responsibility to keep your username, password, and other sensitive information confidential. If you become aware of any unauthorised use of your account or any other breach of security, you must notify 123 Smart Pro immediately.
If you forget your password, we send you a secure link via email that lets you reset it.
123 Smart Pro staff will never change a password for you or change the Owners (as defined in the Terms of Service) or Billing Administrators.
Communication with Us
If you send us an email to an address that ends in Team@123SmartPro.com, or use the online form on our website www.123SmartPro.com, we collect your name and email address and any additional information and documents you send us in your correspondence.
We keep that data in our help desk software indefinitely. The customer interaction history helps us provide you with better customer service and helps us research how to improve our products and services.
We also use this information to proactively contact you if we see from our logs that you are having an issue with our Services, or if we resolved an issue you reported. If you had expressed interest in them, or we think you might benefit from it, we also email you to notify you of beta programs or user research interviews.
If you share with us any information including Personal Data, we treat it according to this Privacy Policy. We keep it for the shortest amount possible and anonymise it if we can.
Newsletter
If you chose to sign up for our newsletter, we ask you to enter your email address, so that we can send you the newsletter. We keep your email address in our newsletter service until you unsubscribe via the link included in every newsletter.
User Research
We conduct different types of user research studies to uncover new ways of making 123 Smart Pro better for our customers.
The data we collect during research is confidential, and we do not share it outside our company.
Whenever possible, we anonymise the data. We may use this anonymised data in our different publications.
We delete personal data after each user research study is concluded, and never keep it for longer than 5 years. You can request to have your personal data deleted at any time.
Blog Comments
In order to submit a comment to our blog, we ask you to enter your name and email address, so that we can attribute the comment to you and so that we can get in touch if needed to help you with your question or comment. We store your email address in our WordPress Hosting Provider HostGator.com.
Visiting Our Online Services
We use Google Analytics to help us in our marketing and product design efforts, but we only track aggregate data. The Google Analytics code we use saves up to 4 cookies on your computer. You can delete or block those any time you wish, our website will continue to work.
We collect the IP addresses of everyone who visits our site or uses our Services. This information is used for debugging and DDOS prevention.
Third-Party Vendors
In order to keep your Personal Data as secure as possible, we don’t own any servers of our own. Instead, we rely on best-in-class third-party services to store your data more securely than what we would be able to do ourselves.
How to Access or Control Your Data
You have the right to request a copy of your information, to object to our use of your information, to request the deletion or restriction of your information, or to request your information in a structured, electronic format.
123 Smart Pro gives you a way to access your personal information and correct it, via User Settings or a billing page.
If you have any questions or concerns or would like to invoke your rights regarding your Personal Data, such as requesting a copy of your data or rectifying or deleting data, don’t hesitate to email us at team@123smartpro.com.
To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
We will respond as quickly as possible, and certainly within 30 days.
In certain circumstances we may need to retain certain information for record-keeping purposes, to complete transactions or to fulfil obligations dictated by the law, including tax or regulatory requirements, or other lawful purposes.
Data Security
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
If we become aware of a data breach that affects your Personal Data, we will notify you (and the appropriate national supervisory authorities) within 72 hours.
Who can see my data?
- We restrict who at 123 Smart Pro LLC can access customer data to only senior members of the team, senior developers, and never to outside parties.
- We only access your data in response to a customer support question, or to debug and fix an issue.
- We never make changes to anything unless explicitly requested by an Owner.
- We never share what we see with other customers, the general public, or the rest of the 123 Smart Pro staff.
- We might give access to government authorities if requested in writing. We will try not to, but we do not have the resources to fight the government. We will also keep your Owners(s) informed as much as we can if this happens.
Where is My Data Stored?
- All data is stored within our back-end database hosted on Servers.com
Changes to this Privacy Policy
We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on our homepage, product login screens, or by sending you an email notification.
Contact 123 Smart Pro
Should you have questions or concerns about our Privacy Policy, our practices, or any of our legal documents, please contact us at Team@123SmartPro.com.